Question 1

What does a site assessment include?

Accepted Answer

A confidential, on-site walkthrough of your facility. We document current physical and procedural controls, identify gaps against industry frameworks, and deliver a prioritized remediation roadmap tailored to your operations and budget.

Question 2

Do you install the security equipment yourselves?

Accepted Answer

No. River Rock is an independent advisory firm. We design the plan and specify the equipment, then coordinate installation through a vetted network of licensed integrators. This separation protects you from vendor bias and keeps our recommendations objective.

Question 3

Why is a $500 deposit required to schedule an assessment?

Accepted Answer

The deposit reserves your on-site date, funds pre-visit intelligence work, and confirms mutual commitment. It is credited in full toward any assessment engagement that follows. Refund terms are outlined on our Refunds page.

Question 4

What is the difference between the Bronze, Silver, and Gold retainers?

Accepted Answer

Bronze covers ongoing advisory access and quarterly reviews for smaller sites. Silver adds monthly reviews, incident response support, and vendor oversight. Gold delivers embedded advisory, unlimited consultations, and executive reporting for higher-risk operations.

Question 5

Can we get a plan built specifically for our business?

Accepted Answer

Yes. Any organization with regulatory, threat, or operational needs outside the standard tiers can request a custom engagement from the Pricing page. We scope, price, and deliver against your specific requirements.

Question 6

How do partnerships with installers and integrators work?

Accepted Answer

Qualified installation firms can apply through the Partnership page. We evaluate licensing, insurance, technical capability, and service area, then route qualified opportunities to partners whose specialties match the client's project.

Question 7

How is my information protected?

Accepted Answer

All intake, assessment, and correspondence data is stored on encrypted infrastructure with role-based access. We never share client details with third parties without written authorization, and installation partners receive only the scope required to deliver their portion of the work.

Question 8

What regions do you serve?

Accepted Answer

We currently operate regionally, with an expanding installer network. Submit your site through the assessment scheduler and we will confirm coverage before charging any deposit.

Straight answers, before you engage.